Refund policy
Return Policy for Hojegader
At Hojegader, we want your purchases to be entirely satisfying. Therefore, we offer the following return policy:
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Return of Unused Items: If for any reason you are not satisfied with your purchase, you can return unused items within 14 days after receiving the order.
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Return in Original Condition: Items must be returned in their original condition, unused and undamaged, with all tags and labels intact.
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Return Procedure: To return an item, customers can request returns with their new customer accounts, on the log in button on the website. Or else please contact our customer service at hojegaderinfo@gmail.com and provide your order number along with the reason for the return. We will then guide you through the necessary return procedure.
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Refund or Exchange: We offer either a refund of the purchase price or an exchange of the item for an equivalent if available. The refund will be issued to the original payment method once we have received and processed the returned item.
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Shipping Costs: Customers are responsible for the shipping costs associated with returning items, unless the return is due to an error on our part.
We appreciate your support of Hojegader and strive to ensure that you are satisfied with your purchases. If you have any further questions or concerns regarding our return policy, please feel free to contact us at any time. Thank you for shopping with us!